Terms & Conditions

Throughout Simply Norse AB’s terms & conditions and website, the phrase’s “Simply Norse”, “We”, “Us”, and “Our” will refer to Simply Norse AB, while “Site”, “Website” and “Sites”, will refer to Simply Norse AB’s website www.simplynorse.com. “Terms & Conditions” will refer to Simply Norse’s terms and conditions, while the phrase’s “You”, “Your”, “Yourself”, “User”, “Consumer”, and “Customer” will refer to you as a consumer.

1. GENERAL

1.1. These general Terms & Conditions apply when You visit, purchase or place an order via our Site (www.simplynorse.com). The agreement is concluded between You and Simply Norse AB. Simply Norse is a trading name of Simply Norse AB, which is registered in Sweden with the following details:

Simply Norse AB

Organisation Number: 559340-2315

VAT Number: SE559340231501

Address: Norra Klockv. 5, 236 42 Höllviken, Sweden.

These Terms & Conditions apply to You who is a consumer, visits the Site and when making a purchase via the Site. Simply Norse holds the right to update and change these Terms & Conditions at any time without giving notice. Therefore, We advise You to always read these Terms & Conditions before making any purchases or placing any orders via the Site.

1.2. If You wish to get in touch with Simply Norse, then You can contact Us in Swedish or English via Our online form or send an email to: contact@simplynorse.com. We will get back to You as soon as We can.

1.3. To be able to make a purchase or place an order from the Site, You will need to have an address in one of the countries that Simply Norse ships and delivers to (more information within these Terms & Conditions). Simply Norse, per Swedish law, does not accept credit purchases from individuals who are below the age of 18 years old. Therefore, You need to be 18 years old or above. Simply Norse holds the right to in certain instances, cancel or change Your order, for example, if You have given the incorrect personal details or have any payment remarks.

1.4. Simply Norse reserves the right for items to be out of stock, technical problems, as well as any image and text errors, for example errors in product information and descriptions, image errors, technical issues or inventory stock errors. In case of any errors, Simply Norse reserves the right to correct, change and to update the errors at any time without giving notice. In regards to an item being out of stock, and the Site has shown the incorrect inventory levels, You will be contacted via email or phone regarding this.

Simply Norse has made every effort to display products and product information as accurately as possible, however, as computer monitors vary, We cannot guarantee that Your monitor’s display of any colour will be completely accurate. Therefore, all information and images on the Site should be seen as illustrations only and cannot be guaranteed to reproduce/replicate the items exact appearance and character. Simply Norse is not responsible for images and information on the Site that comes from a third-party.

1.5. Items purchased by You are only allowed to be used as personal or gift use and should not be re-sold or used for any commercial purposes or benefits. Simply Norse reserves the right to restrict or cancel purchases consisting of multiple quantities of an item requested to be shipped to one Customer or postal address, if We suspect any misconduct.

1.6. The Site, including all its content, is owned by Simply Norse or its licensors and suppliers. All Site content is protected by intellectual properties and market laws. This implies that all contents (such as: logos, company names, product names, information and images, other images, graphics, designs, text, music, audio, video, layouts, digital downloads, any other software, services, or any other text and content) on the Site, may not be used in any way (such as: used, copied, modified, distributed, transmitted, displayed, published, performed, reproduced, transferred, commercially exploited, data mined or selling any of the Site’s contents and products) without written approval from Simply Norse. You may also not use this Site, or any of its contents, for any commercial purposes, including for advertising or for advertising revenue-generation-activity on Your own Site.

1.7. All orders are subject to acceptance and availability, and items in Your shopping basket are not reserved for You, and may be purchased by another individual.

1.8. Please note that by visiting Our Site and/or by purchasing something from Us, You automatically accept and agree to be bound by these Terms & Conditions, including any additional terms and policies referenced herein or available on Our Site. These Terms & Conditions apply to anyone who visit or who make a purchase/order from the Site. Therefore, by visiting or purchasing something from the Site, You automatically agree and accept Simply Norse's Terms & Conditions as well as Our Privacy Policy.

1.9. Simply Norse reserves the right to update and change these Terms & Conditions at any time without giving notice. All updates and changes will be published in the Terms & Conditions on the Site. Changes apply from the moment You have accepted the Terms & Conditions (in connection with a new purchase/order or when visiting the Site).

Simply Norse advices You to always read the Terms & Conditions before You make any purchase or order, to be made aware of any updates or changes. If You do not agree to the Terms & Conditions, then You must stop using the Site immediately. Any changes made to the Terms & Conditions after You have placed an order will not affect that specific order, unless we are required to make the change by law.

2. ORDERS & AGREEMENTS

2.1. Purchases and orders are made on Our Site: www.simplynorse.com. If You have any questions or concerns regarding how to make a purchase or place an order, You can contact Our customer service team by sending an e-mail to contact@simplynorse.com. By making a purchase or placing an order, You accept and agree to Our Terms & Conditions, as well as Our Privacy Policy.

When having accepted the Terms & Conditions, and Privacy Policy, You bind Yourself to follow them in their entirety, and You confirm that You have read and understood Our information regarding personal details and that You consent to the use and storage of Your personal details, such as name, personal data and cookies.

2.2. You are entered into a purchase agreement with Simply Norse as soon as We have confirmed Your order, by receiving the order confirmation email from Simply Norse. We advise You to save this order confirmation email for any potential contact with Our customer service. You have the right to cancel Your order until it has been confirmed by Simply Norse via the order confirmation email. If Your order is cancelled, Simply Norse will refund all possible payments that You or the company whose payment solution You used when making the purchase/order.

2.3. We reserve the right to amend or cancel any orders, if for any reason the delivery cannot be carried out. If You have placed several orders, We reserve the right to combine Your orders into one, and deliver them in one package.

3. CUSTOMER INFORMATION

3.1. In connection with Your purchase/order, You consent for Us to store and use Your data in Our business, for the purpose of fulfilling Your purchase/order and for Us to be able to provide Our customers with the best possible service. We will never sell Your data, and Simply Norse works in accordance with the EU law in General Data Protection Regulation (GDPR). You can read more about how We handle and store Your personal data, and Your rights as a Consumer within Our Privacy Policy.

4. PRICES, FEES & PAYMENTS

4.1. When ordering via the Site, the prices shown on the Site are the ones that are applicable. Prices shown on the Site are in Swedish Kronor (SEK), and include the value added tax (VAT). The prices shown on the Site, does not include the shipping and delivery fees, which are added on separately at the checkout section, and may vary depending on which payment option, and/or country and/or shipping/delivery options that You chose when making the purchase.

4.2. In cooperation with Stripe, Simply Norse accepts the following payment methods and card payments: Visa, Master, Maestro, American Express and Apple Pay. By completing Your purchase You agree to Simply Norse’s general Terms & Conditions.

4.3. Simply Norse reserves the right to not offer all payment methods and to change the payment methods at any time. For example, during certain instances where Your chosen payment method does not work at the time of the purchase. Please note that any eventual restrictions for payment methods are stated on the Site.

5. SHIPPING, DELIVERY & TRANSPORTATION

5.1. Currently, We only offer shipping and delivery within Sweden and Denmark (not Greenland and The Faroe Islands) using PostNord (however, please contact Us if interested for shipping and deliveries to other countries, and We may be able to assist you).

5.2. We offer free delivery within Sweden on orders over SEK 299, to Your local PostNord collection point. Orders that fall below SEK 299, will cost You SEK 69 to have delivered to Your local PostNord collection point within Sweden. For orders to Denmark (not Greenland and The Faroe Islands) will cost you SEK 249 to have delivered to Your local PostNord collection point/post office.

When Your order is sent from Our warehouse, You will receive a shipping confirmation email to Your email address, including the information of the shipping company as well as a tracking number, that can be used to track Your order on the delivery company’s website. Please ensure that Your personal details which You have provided at the checkout are correct, as We cannot be held responsible for any failed deliveries, whereby the customer has provided the wrong details/information.

5.3. Your order will be delivered by PostNord to Your local PostNord collection point.

5.4. The normal shipping and delivery time is between 2-10 working days (subject to stock availability). The shipping and delivery time for purchases made after 13.00, will first start counting from the following working day (subject to stock availability). Similarly, with a purchase that is made after 13:00 on a Friday, or during the weekend (Saturday or Sunday), or on a public holiday (red days), then the order will first be processed on the following working day, and thereafter be delivered to Your local PostNord collection point within 2-10 working days (subject to stock availability).

During the holiday seasons and sale periods, the processing, dispatch, shipping and delivery times may take longer, for both Simply Norse and for PostNord. For items that are not in stock at the time of the purchase, unless otherwise specifically stated on Our Site, and agreed upon, You will receive an email for a new delivery time (We reserve the right for items to be out of stock).

5.5. Once the item(s) have left Our warehouse, the shipping and delivery responsibility is transferred on to the delivery company who has been assigned to deliver Your order to Your collection point within the specified time-frame based on the selected shipping method. The shipping and transportation time for PostNord is between 2-10 working days. However, deliveries to certain parts of Sweden for example Norrland and Gotland, will have an additional 2 working days added to the shipping and transportation time. Therefore, the shipping and transportation time to Norrland and Gotland will take 2-12 working days.

During public holidays (red days), holiday seasons and sale periods, the processing, dispatch, shipping and delivery times may take longer than expected. We will always try to do Our best to prevent this from happening and aim to inform Our customers in advance on Our Site if We are aware of any future delays. Simply Norse does not provide any delay-guarantees for orders that are not in stock at the point of the purchase, or for items that have been dispatched. This means that the total delivery time before the order reaches Your post office/collection point, may take longer than expected compared to the stated delivery time-frame.

5.6. Simply Norse is responsible if the item(s) become damaged or lost during the shipping and transportation journey on the way to Your local PostNord collection point. Claims regarding shipping and transportation damage, must be made within a reasonable time-frame (24-hours) of having collected the item(s). When the order has been collected and received, it is important that You examine the item(s) to make sure that the items have not been damaged during transit. The item(s) need to have a physical damage to them, in order for it to be counted as shipping and transportation damage.

Simply Norse advice You to document (take photographs) of the parcel as well as the damaged item(s), and then report any shipping and transportation damage, directly at the collection point or by contacting the shipping and delivery company via their website to make a complaint. Thereafter, please contact Simply Norse’s customer service team to provide us with the photographs and documentations. In an unfortunate event of the item(s) having been damaged during the shipping and transportation journey to Your collection point, it is important that You keep all the packaging and wrapping for the order and item(s), and to take pictures of the damaged packaging as well as the damaged item(s), to send to Us.

5.7. The expected delivery times for the purchased item(s) will be stated within the Terms & Conditions, FAQ's, the Site, or in the checkout section or in the order/shipping confirmation email. Unless otherwise specifically stated and agreed upon, and a delivery takes longer than 30-working days and You not being at fault, then the Customer has the right to cancel the purchase by contacting Us. There may be occasions which makes it impossible for Us to fulfil Your order, for example if Our delivery partner cannot fulfil their commitment to Us etc. Please contact Our customer service by our contact form or by emailing: contact@simplynorse.com if you wish to cancel your purchase for any of the above reasons.

5.8. When Your parcel is ready to be collected from Your local PostNord collection point, You will receive a notification from PostNord stating where and when this can be done. You must collect Your parcel within the given time-frame stated in the notification You have received. The notification will be received via email, post, or text message (SMS), depending on the information You provided during the checkout. Therefore, depending on the type of notification You receive (SMS / letter / email), You must state the four-digit shipment code in the SMS or show Your letter or email notification at the collection/distribution point, together with a valid identification such as ID, driving license or passport. Parcels must often be collected personally, however, if You need someone else to collect a parcel on Your behalf, they may need to show both their own and the recipient’s ID.

If You do not collect Your parcel from the specified collection point stated in the notification that You received from PostNord, within the instructed time-frame, then Simply Norse has the right to charge You for a failed pick-up fee of SEK 299, to cover the costs attributable to Simply Norse’s administration, shipping, returns and handling. Unclaimed and uncollected parcels are not covered by the right to withdrawal agreement, returns and cancellation policies. Please note, that if You regret Your purchase and want to return the item(s) to Us, You must first collect Your parcel following the instructions of the shipping notification that You received, and then follow Our returns policy in order to return the item(s) to Us, and to avoid being charged the fee of SEK 299. You can read further about how to return Your items within the Terms & Conditions.

6. RIGHT OF WITHDRAWAL, RETURNS & CANCELLATIONS

6.1. When purchasing goods on the Site, a 14-day withdrawal period and right to return, applies in accordance with the current consumer protection legislation. This means that You have the right to withdraw Your purchase and to return Your purchased item(s) by contacting Simply Norse within the 14-day time-frame of You or Your representative having collected the ordered item(s). The withdrawal and returns period begins counting the day after the order has been collected. The withdrawal rights and the right to return Your ordered item(s) only applies if the item(s) are still in a brand new and unused condition, including all the packaging and tags still being intact.

6.2. The withdrawal & returns policy, does not apply on the following type of items:

(a) Special or customised orders, such as items that have been manufactured according to Your instructions or which have otherwise been given a clear personal touch, for example engraved beds or name-tags etc;

(b) Items with a broken seal cannot be returned for health and hygiene reasons (for example, fur care products, treats, toothpaste, grooming items etc.);

(d) Damaged or soiled items, for example if You have picked up Your item(s) that You have received in a perfect and brand-new condition, and then the item(s) were subsequently damaged, for example a dog bed that was soiled during the transportation home from the collection point, or at Your/someone’s house;

(e) Any item(s) where the tags, for example the Simply Norse tags, designer garment tags, designer packaging such as authenticity cards, boxes, dust bags, and leather tags, or any third-party tags or packaging have been permanently removed;

(f) Items that have been handled without care, for example been handled in a rough manner, or have disregarded the care and service instructions/directions.

(g) Items that have been neglected or used in an abnormal way.

(h) An accident has occurred involving the item(s) after You have received the product.

6.3. Please email contact@simplynorse.com if any of Your item(s) have been delivered without the Simply Norse tag.

6.4. If an item is sealed, then You must not break the seal if You want to be able to exercise Your right of withdrawal and returns policy, unless otherwise agreed on in writing from Simply Norse. Your right to withdraw and return your purchase will end when You break the seal, use or remove the tags of the item(s).

6.5. If You wish to exercise Your right of returns and withdrawal agreement then You must notify Simply Norse in writing using Our online form or by emailing: contact@simplynorse.com before the 14-day withdrawal and returns period expires. When writing to Simply Norse regarding Your wish to withdraw Your purchase and to return Your item(s), You must clearly state that in the contact form or email, including the following information: that You “wish to withdraw the purchase and wish to exercise Your right of withdrawal'‘, together with the following information:

(a) Your order number (found on Your order confirmation email);

(b) Your name and contact details used when purchasing Your item(s);

6.6. Simply Norse must confirm that the return is permitted and that the last date of the withdrawal period has not passed before the items are to be sent back to Us. Once and if Simply Norse accepts Your withdrawal in writing, You are to return Your unused item(s) within 7-days from the date that Simply Norse contacted You and accepted Your withdrawal and returns in writing. You must pack the item(s) in all its original packaging including any tags, boxes, dust-bags, wrapping and/or manuals etc. that it arrived with. Once the package has been packed and sealed properly, then You must stick the returns shipping slip that We have sent to You, on the package and hand it to Your post office. Make sure that You receive a receipt from the post office confirming that it has been sent.

6.7. When exercising the right of the withdrawal and returns policy, You are eligible for paying the return costs. For smaller packages (weighing up to 2kg and max. 30cmx20cmx10cm in outer dimensions) Simply Norse will charge You SEK 69 for the shipping-returns and returns handling. For medium-sized packages (up to 4kg and max. 40cmx30cmx20cm in outer dimensions) Simply Norse will charge You SEK 99, for the shipping-returns and returns handling. For larger packages (>4kg and above, and/or external dimensions exceeding 40cmx30cmx20cm) Simply Norse will charge You SEK 149, for shipping-returns and return handling. Returns must be made to Simply Norse, according to the specifications and instructions stated on Our Site.

6.8. You are responsible for the condition of the item(s) after You have received the item(s) and during the returning transportation back to Simply Norse. Therefore, it is important that the item(s) are not used or damaged during Your keep or during the transportation back to Simply Norse. For a possible refund of the returned item(s), the item(s) must be unused, and in their original condition with all labels, tags and original packaging remaining intact, undamaged, and packed using an outer layer packaging preventing the item(s) to become damaged during their return journey. Please note: Dog beds always have to be returned in a cardboard box (not returned wrapped in plastic or any other soft packaging).

6.9. When You withdraw your purchase, Simply Norse will refund the amount You have paid for the item(s), excluding other services in regards to the delivery and returns costs for the item(s). From the amount that is to be refunded, Simply Norse has the right to deduct an amount corresponding to the decrease in value compared to the original value of the item(s), if and to the extent that such reduction in value is due to You having handled the item(s) to a greater extent than necessary to determine the items properties or functions.

6.10. Simply Norse will refund the amount of the returned item(s) as soon as possible after Simply Norse has received and checked the returned item(s), making sure that they all meet the withdrawal and return demands that have been stated on Our Site. The refund will be made via the payment method that You chose when You purchased the item(s), provided that nothing else has been agreed too and/or that there aren't any obstacles to such refund, for example that You have not meet Our withdrawal and refund demands.

6.11. For a purchase that entitles and/or qualifies for a discount, the value of the discount is considered on the entire amount/price at the time of the purchase. Therefore, if any part or the whole purchase is returned to Simply Norse, the returned item(s) will be valued at the purchase price minus their relative share of the general discount. Shipping and delivery costs will not be refunded.

7. WARRANTY & COMPLAINTS

7.1. Some of Simply Norse’s items may be covered by a warranty. Information regarding any warranty period and special warranty conditions for each item, can be found on the Site or within these Terms & Conditions. Warranties are only valid in Sweden and only for primary buyers.

7.2. If an item deviates from what follows from the agreement between You and Simply Norse, then the item can be returned. The warranty and right of complaints for the items, only covers original manufacturing defects, and thus not defects that occur during or after a change in the product's function and appearance, such as sewing/stitching adjustment, upgrading or other configurations to the item. Additionally, the warranty or right to complain does not cover defects caused by wear and tear, or such as Your dog having slept in a dog bed, their claws having broken or punctured an item, or an item breaking due to biting etc. Your order confirmation is valid as proof of purchase and warranty.

7.3. Simply Norse does not accept any liability for allergic reactions to foods or hygiene products sold through the Site. It is You as the owner of the pet, responsibility to check the ingredients list on the label of the packaging to ensure that it is safe for Your pet’s use and/or consumption.

7.4. Simply Norse cannot give any warranty on toys, as each pet plays with items differently. For example, some dogs might tear a toy apart within a minute, while another dog might be able to enjoy the toy for years. Therefore, always investigate the toy thoroughly and decide if the toy will be suitable for Your pet. All toys and treats also have to be used under observation, and in case of a toy breaks, make sure to fix it or replace it to prevent any hazards.

7.5. The right to complain does not cover item(s) that are without manufacturing defects - such as where a Customer feels that the product does not meet their expectations (for example, if the Customer's pet does not like sleeping in the bed or if the harness is causing chafing on the fur etc.). It is the Customers responsibility to ensure that the product fits and satisfies their pet before the product starts being used.

7.6. The right of complaints covers goods that are faulty according to current consumer protection legislation. A Customer who wishes to claim a fault in an ordered item, must contact Simply Norse and provide photo evidence and a description of how the item is faulty, using the contact form or email contact@simplynorse.com, as soon as possible after fault is discovered. Complaints must be made within a reasonable time-frame after the fault is discovered. Simply Norse appreciates if a complaint is made within 14-days of the fault being discovered, but no later than three years after the date of purchase.

7.7. If your complaint regarding a faulty item is approved by Simply Norse, then Simply Norse is liable for the return costs for that item. If the Customer arranges for their own postal return, then the Customer will be liable for their own return costs. The item(s) need to be packed and returned accordingly to Simply Norse’s instructions that are mentioned on Our Site to avoid any damages to the item(s) during the return’s transportation. If the customer does not have the original outer and inner packaging that the item(s) arrived with, then the Customer will be liable for packing the item(s) in a safe and appropriate way so that they do not become damaged during the returns journey back to Simply Norse. Please note: Dog beds always have to be returned in a cardboard box (not returned wrapped in plastic or any other soft packaging).

7.8. In the event of complaints, Simply Norse reserves the right to offer to repair the item(s). If the item cannot be repaired, and the same product is still available, We will send You a replacement. If the same item is no longer available, We will offer a price reduction, compensation or full refund, depending on the situation. If You would like to exchange a faulty item instead of obtaining a refund, then please be aware that We can only replace the item, for the same colour and size of the item, subject to availability.

7.9. If the item which received complaints, is part of a set of items which was purchased at the same time, but can be used separately as individual items, then Simply Norse will not accept the return of or compensate You for the other item which does not have a manufacturing defect and therefore, is not covered by the warranty or right of complaints.

7.10. When the complained item(s) has been returned and approved, Simply Norse will compensate You. Simply Norse strives for this to happen within 30-days of Simply Norse having received the complained item, but it may take longer depending on the situation and the type of item. Simply Norse reserves the right to refuse a complaint and compensation, if it turns out that the item(s) is not faulty according to the current Consumer Protection Legislation law. In the case of a complaint, Simply Norse will follow the guidelines from The National Board for Consumer Disputes (ARN). More information is available at www.arn.se and www.konsumentverket.se.

8. LINKS

8.1. Simply Norse may include hyperlinks to other websites or resources operated by third-parties, which are not in Our control. Other websites which Simply Norse is not in charge of or affiliated too, might also have links to Our Site without Our knowledge. While, Simply Norse tries to ensure that We only supply links to other websites that share Simply Norse’s personal data regulations and security regulations according to the Privacy Policy, - Simply Norse is not be responsible for the protection or confidentiality of information or personal data that You provide on/to other websites. You should exercise caution and always read the Privacy Policy and personal data regulations for the relevant websites.

9. FORCE MAJEURE

9.1. Simply Norse is not responsible for delays caused by circumstances beyond Simply Norse’s control. For example, such as general labour disputes, strikes, snow-storms, wars, fire, lightning-strikes, terrorist attack, change of government regulations, technical problems, errors in electricity/telecommunications/data connections or other communication errors, and errors or delays in services from subcontractors, due to any of the circumstances stated on the Site. These circumstances shall constitute as grounds for exemptions which entails as grounds for exemptions from damages and other penalties. If any such situation should arise, Simply Norse will inform You at the time of the event, continuously throughout and at the end of the situation in question. However, if the circumstance has lasted longer than two months, both You and Simply Norse have the right to cancel the purchase with immediate effect.

10. CHANGES TO THE TERMS & CONDITIONS

10.1. Simply Norse, reserves the right to update and to make changes to these Terms & Conditions at any time without giving notice. Any updates or changes to these Terms & Conditions will be published here on the Site. Changes apply from the moment You have accepted the Terms & Conditions (in connection with a new purchase or when visiting the Site). Simply Norse advice You to always stay up to date with Our Terms & Conditions in order to find out about any changes to the Terms & Conditions. If you do not agree to the Terms & Conditions, then You must immediately stop using Our Site. Any changes made after You have placed an order will not affect that specific order, unless We are required by law to make the change.

11. REVIEWS

11.1. By leaving a review for any item(s) on www.simplynorse.com, You give Simply Norse the right to publish them in Your name on www.simplynorse.com, as well as in other media channels and platforms.

2. INVALIDITY

12.1. If a court of competent jurisdiction, authority or arbitration panel should find that any provision in these Terms & Conditions are invalid or unenforceable, the provision in question and all the other provisions shall be valid and enforceable to the extent permitted by applicable law. The provisions declared invalid or unenforceable, will be replaced by relevant legal guidance and advice.

13. APPLICABLE LAW & DISPUTES

13.1. Disputes must in first hand be resolved by consensus after discussion with Simply Norse’s customer service.

13.2. If the dispute cannot be resolved in consensus with Simply Norse’s customer service, then You as a customer can seek advice from ARN (The National Board for Consumer Disputes). You can also submit an online complaint via the European Commission’s website for mediation in disputes. You can find the European Commission's platform via the following link: http://ec.europa.eu/consumers/odr. If You submit a complaint via this platform, Your case is automatically forwarded to the appropriate 'national dispute resolution team’. The dispute resolution’s team, will then contact Simply Norse to seek to resolve the dispute without any court involvement. In the event of a dispute, Simply Norse will follow the decision of ARN or corresponding dispute resolution organisation.

13.3. Disputes concerning the interpretation or enforcement of these Terms & Conditions shall be interpreted in accordance with the Swedish law and to be decided on in accordance with above clause 13.2, or lastly by a general court.

These Terms and Conditions have been determined by Simply Norse AB on the 1st of September 2022.

Latest updated on the 27th of October 2022.